Privacy policy
Last updated 7 November 2026
This page explains what personal data Ascend Studios collects when you use ascend-studios.com, why we collect it, who we share it with, and the choices you have. We collect only what we need to answer you, run our services and improve the site. We never sell personal data.
Who we are
Ascend Studios is a trading name of HSS Information Technology LLC, Damac Hills, Jasmin B, Office 511, Dubai, United Arab Emirates. We are the controller of the personal data described here, unless a section says otherwise.
Questions about privacy go to contact@ascend-studios.com.
What we collect and why
| When you | We collect | Why |
|---|---|---|
| Send a message through a contact form | Name, email address, your message, and the page it came from. | To reply to you and follow up on your request. |
| Book a call or a live demo | Name, email, phone or WhatsApp number, company or agency name, website and Instagram handle if you give them, your answers to the booking questions (for example lead sources, team size, budget and timing), the time you chose and your time zone, and the link or campaign that brought you to the page. | To schedule and hold the meeting, prepare for it, send confirmations, reminders and follow-ups about it, and understand which channels bring us enquiries. |
| Subscribe to the UAE Property Update or the Knowledge hub newsletter | Email address, the date you subscribed, where you signed up, and a one-way hash of your IP address (used only to stop abuse). | To send you the newsletter. Every email has an unsubscribe link. |
| Chat with Ascend Assistant | The messages you send and any details you choose to share in the chat, such as your name or phone number. | To answer your questions and, if you ask, pass your request to our team. |
| Apply to write for the Knowledge hub | Your name, contact details, professional title, specialty and any supporting information you submit. | To verify your expertise and publish your articles under your name. |
| Pay an invoice by card | Payment is handled on Stripe's secure checkout. We receive confirmation of the payment, the amount and your billing details. We never see or store your full card number. | To record the payment and send your receipt. |
| Browse the site | Pages and sections viewed, buttons clicked, time spent on sections, referring page, browser and device type (user agent), the page version you were shown, and your IP address. On the homepage we may look up your approximate country from your IP address. In our analytics, IP addresses are stored only as one-way hashes. | To understand how the site is used, compare page versions, keep the site secure, and fix problems. |
We rely on these grounds to use your data: your consent (newsletters, optional analytics cookies), taking steps you asked for or performing a contract (replying to you, bookings, projects and invoices), our legitimate interests in running and improving our business and keeping the site secure, and legal obligations such as tax and accounting records.
International transfers
Some of our providers process data outside the UAE, for example in the United States or the European Union. When that happens we rely on providers with recognised data protection safeguards, such as standard contractual clauses, as permitted by UAE law and the GDPR.
How long we keep it
- Enquiries, bookings and chat requests: as long as needed to handle your request and any follow-up, then deleted or anonymised when no longer needed.
- Newsletter subscriptions: until you unsubscribe. We keep a record of the unsubscribe so we do not email you again.
- Clients, invoices and payments: for as long as UAE tax and commercial law requires, currently at least five years.
- Analytics and server logs: for a limited period, only as long as they are useful for improving and securing the site.
Security
The site is served over HTTPS. Access to our systems is limited to people who need it, admin accounts are password protected, IP addresses in analytics are hashed, and card details are handled only by Stripe. No method of sending or storing data is completely secure, but we work to protect your data and will act quickly if a problem arises.
Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies, the EU General Data Protection Regulation, you can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data, unless we must keep it by law;
- stop or limit how we use it, or object to processing based on our legitimate interests;
- send your data to you or another provider in a common format;
- withdraw your consent at any time, for example by unsubscribing from a newsletter.
Email contact@ascend-studios.com with your request. We may need to confirm your identity first, and we reply within 30 days. If you are not happy with our answer, you can complain to the data protection authority where you live.
Children
Our services are for businesses and adults. We do not knowingly collect data from children under 18. If you believe a child has sent us personal data, contact us and we will delete it.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. If a change is significant, we will say so on the site or by email.
Contact us
HSS Information Technology LLC (Ascend Studios)
Damac Hills, Jasmin B, Office 511, Dubai, United Arab Emirates
contact@ascend-studios.com · +971 50 607 1246